High Performance Change Ltd Privacy Notice

Our Contact Details

High Performance Change Ltd
Registered Office:
Level 1,
Devonshire House,
One Mayfair Place,
London,
W1J 8AJ

email: info@highperformancechange.com;
tel: 07873 821418

We currently collect and process the following information: personal identifiers such as names, contact details such as business email and business phone number and the organisation you work for.

Most of the information is provided directly to us by you when you contact us directly, or indirectly by your HR / business manager for the purpose of arranging and conducting workshops and training seminars as directed by the organisation, to gain feedback directly from you via online surveys and to provide help and coaching as necessary within the context of the HPC program.  Sometimes the information is provided by you directly through our website or contacting us directly.

Under the General Data Protection Regulations (GDPR), the lawful bases we rely on for processing this information are:

  • • Your consent, which is given when you sign up for the program, having been nominated by your organisation or when you contact us directly.
  • • A contractual obligation to the organisation you work for to provide the HPC program to nominated employees, which means we must be able to contact you via your work contact details.

We use the information to:

  • • Send you welcome and introductory information about the program
  • • Send you online surveys asking for your opinion on the themes of the program
  • • Provide feedback and supporting material for the program
  • • Enable you to ask for and receive coaching or help as required throughout the program
  • • To provide quotations and invoices to your registered company contact details
  • • Provide information about and registration details for accessing seminars either in person or online.

We store the information on our own servers.  We work with a trusted online survey provider who does not access your details directly.  We do not share your information with anyone else, but you are required to enter some identifiers on the survey or forms, which is normally a name, an email address, and the name of your organisation.  This is for the purposes of providing individual feedback as part of the program and to ensure we can identify individuals for individual feedback where required, and sometimes for marketing purposes.

The information is kept for a period of three years, in order to facilitate continuity for ongoing organisational programs and to establish the efficacy of the program within the organisation.  After that it is deleted securely.  Any hard copies of contact details are shredded and disposed of, and electronic copies are deleted from our servers.

Your data protection rights

Under data protection law, you have rights including;

  • • Your right of access – you have the right to ask us for copies of your personal information
  • • Your right to rectification – you have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • • Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances
  • • Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal data in certain circumstances
  • • Your right to object to processing – you have the right to object to the processing of your personal data in certain circumstances.
  • • Your right to data portability – you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights.  If you make a request, we have one month to respond to you.  Please contact us at info@highperformancechange.com, stating “Data Protection Request” if you wish to make a request.

Cookie Policy for High Performance Change

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.  For more general information, please visit www.allaboutcookies.org.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

  • • Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • • Site performance and user experience

This site is built using WordPress. WordPress generates cookies for two reasons: to recognise site visitors and save users’ login credentials for future visits, and to store identifying information when users leave comments.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
  • • This site uses WordPress cookies to help determine is a site visitor is logged in.
  • • This site uses reCAPCHA cookies to ensure that we can determine whether a user is an actual user or a bot.

For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information, you can contact us via email are info@highperformancechange.com.

Privacy Policy of other websites

Our website may contain links to other websites.  Our privacy policy applies only to our website, so if you click on a link to another website you should read their privacy policy.

Changes to our privacy policy

This policy is under regular review and places any updates on this web page.  The policy was last updated on 22nd June 2020.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s Address is:
Information Commissioner’s Office
Wycliffe house
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number : 0303 123 1113